Amazon Package Never Arrived – What to Do


Amazon is actually one of the largest retailers in the world. But, in spite of its size, the company still occasionally gets things wrong. Amazon is afflicted by all the same issues that its competitors face; damaged goods, incorrect items being sent out, and also occasionally, packages not delivered. In this article, we are going to talk about Amazon Package Never Arrived – What to Do. Let’s begin!

If you bought something but the Amazon package never arrived, then what can you do? Which dispute channels are available to you actually? Keep reading to find out what you should do.

You Ordered an Item, But It Has not Shipped Yet | amazon package never arrived

A Google search for Amazon delivery problems will reveal a lot of folks complaining about this. What happens if you placed an order, but many days, weeks, or even months have passed, and the seller still has not shipped it?

Well, do not panic. Amazon will not charge your credit card until the order has been confirmed. Until that point, you can still cancel the order by going to Accounts and Lists > Your Account > Your Orders and then select Cancel Order.

Amazon Item Shows as Delivered, But It Never actually Arrived | amazon package never arrived

Amazon also issues guidelines for precisely this type of situation. Some of them might seem obvious, however, they are still important to tick off:

  • Check if the shipping address was correct on your order or not.
  • Now look for a notice of attempted delivery.
  • Then check the vicinity of the delivery location.
  • Check with your neighbors as well.
  • Do you have Amazon Locker?
  • Look in your letterbox; some deliveries use multiple carriers, that includes the regular postal service.
  • Now, wait 36 hours. Sometimes packages may show as delivered while still in transit.

If 36 hours have passed and there is still no sign of your delivery, then you need to contact Amazon directly. Log in to Amazon and head to Help > Browse Help Topics > Need More Help > Contact Us.

You should see all your recent orders on the screen. Tap on the order you are having problems with, and scroll down the page. In the dropdown menu next to Select an issue, then select Where’s My Stuff. Then, in the menu next to Select issue details, select Tracking shows delivered but item not received.

The site will give you the choice of reaching out through email, phone, or live chat. Amazon will investigate the case and also ultimately issue a refund.

It’s really Safer to Buy “Fulfilled by Amazon” Items | amazon package never arrived

The Amazon website features items sold by both Amazon itself and by third-party retailers as well. When using a third-party retailer, you might notice a Fulfilled by Amazon message on the product that you are buying.

The message implies that even though the product is being sold by a third-party retailer, it is actually being sent to your house from an Amazon Fulfillment Center. As a buyer, it means that you will be able to track a package’s progress via your Amazon account portal, and Amazon is actually responsible for customer service and product returns.

If you buy from a third-party seller whose items are not fulfilled by Amazon, you are actually protected by the company’s A-to-Z Guarantee Protection.

What Is Amazon’s A-to-Z Guarantee Protection? | amazon package never arrived

Let’s assume you that have bought an item from a third-party seller who does not have the Fulfilled by Amazon protection.

It means that you won’t be able to use your Amazon account portal to track a parcel using an Echo or anything else. A rogue seller can charge your card and tell you they have shipped the item without actually putting anything in the post as well.

Luckily, you still have some methods of recourse open to you as well. It also comes in the shape of Amazon’s A-to-Z Guarantee Protection.

The A-to-Z Guarantee mandates that any item purchased from an Amazon seller through the Amazon website is eligible for compensation of up to $2,500.

In order to make an A-to-Z claim, you first need to contact the seller through your Amazon account, then give the seller 48 hours to respond. If the seller does not give you a satisfactory response, you can file a claim. You just need to meet one of these following five conditions:


  • You guys did not receive the item within either 30 days or three days past the estimated delivery date
  • Your article was damaged, defective, or also materially different from the one you ordered
  • You returned an item to Amazon but did not receive a refund as well
  • You need to return an item internationally, however, the seller does not provide either a U.S. address or an international shipping label
  • The seller miscalculated customs and/or shipping charges, and also you had to pay those fees upon delivery

You must make A-to-Z claims within 90 days of the estimated delivery date as well. In order to make a claim, go to Accounts and Lists > Your Account > Your Orders. Find the order that you want to make a claim against and tap on File or View Claim. In the first box, explain why you are making a claim. In the second box, select Request refund through A-to-Z Guarantee.

Missing Packages Shipped With Amazon Prime | amazon package never arrived

If you are an Amazon Prime member and an item on your Amazon order never arrived, then the processes we have already discussed still apply. You should also work through them.

But, Amazon Prime members also get some additional sweeteners to ease the pain of a non-delivery. If the item either arrives outside of the time-frame Amazon gives you at the time of purchase or also never turns up at your door. Then you might be eligible for a free one-month subscription to Amazon Prime, which is added as a free month to the end of your existing Amazon Prime subscription’s expiry date as well.

Some of its users have also reported Amazon has even given them discount vouchers, Amazon Prime discounts, and all other perks. Amazon appears to issue these advantages on an ad-hoc basis.

Amazon Prime Pantry purchasers may also have different experiences as well.

How to prevent Fake Sellers on Amazon | amazon package never arrived

The problem of fake sellers on Amazon is actually becoming more widespread.

Fraud is worryingly easy to pull off as well. A criminal opens a new Amazon seller account and then selects popular items to sell. If they use Amazon’s seller’s platform, it only takes a few seconds actually. Typically, they will list items for less money than other retailers are selling them for as well.

When they receive orders, then the person immediately says the item is en route to the courier. Doing this releases the funds to their account. By giving an estimated delivery date of four weeks, the merchant can also beat Amazon’s two-week payment cycle and disappear before buyers start complaining and Amazon closes the account as well.

Luckily, it is really easy to prevent fake sellers: just check the feedback score. To do this, you need to click on the seller’s name in the upper right-hand corner of a listing page. Now you will see their profile page.

On the profile page, you can see the person’s lifetime feedback rating, as well as their score over the last three, six, and 12 months as well.

As you can see from the picture below, this cheese seller seems very trustworthy. Only four percent of their reviews are negative from a total of more than 18,500 actually. Impressive!

amazon package never arrived

Hey Amazon, Where’s My Stuff? Forget It! | amazon package never arrived

We’ve shown you the primary methods for resolving delivery issues for items you bought off Amazon and also explained how spotting fake sellers are straightforward if you know where to look.


Alright, That was all Folks! I hope you guys like this amazon package never arrived article and also find it helpful to you. Give us your feedback on it. Also if you guys have further queries and issues related to this article. Then let us know in the comments section below. We will get back to you shortly.

Have a Great Day!

Also See: How to Download Movies on Amazon Prime Video in PC

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