How to Disable Windows Hello on Surface Book


Surface Book and Surface Pro 4 have been available for purchase for some days. However, a number of users have found a bug that is actually causing excessive battery drain and heat during sleep mode. The problem seems to be a result of a bug on Windows Hello and also a number of users are reporting that turning off the feature slows down battery drain when in standby. Therefore preventing the device from warming up. In this article, we are going to talk about How to Disable Windows Hello on Surface Book. Let’s begin!

For those who don’t know, Windows Hello is a new feature in Windows 10 that allows users to sign in to the operating system using biometric authentication. In the case of the Surface devices, which basically come equipped with an infrared camera. Users can simply use facial recognition in order to sign in to Windows 10.

The root of the problem seems to make sense because Windows Hello did not become available until Surface Book and also Surface Pro 4 went on sale. Because such reviewers could not pick up on the battery drain issue.

In addition, we have to keep that thing in mind that the infrared camera and Windows Hello for Surface devices are still in the early days. As such we are expecting to see isolated incidents where the facial recognition won’t work. Or other problems such as battery drain and heating will affect some users, and some other users won’t even find any issues.

But, if you are experiencing this problem, then you can temporarily disable Windows Hello on your Surface to try to improve battery life.

How to Disable Windows Hello

  • You have to use the Windows key + I keyboard shortcut in order to open Settings.
  • Then tap on Accounts.
  • Tap on Sign-in options
  • Under Windows Hello, you need to tap on Remove

Disable Windows Hello

Just like that, you can put your computer into Hibernate mode in order to improve battery life.

Further | disable windows hello

If you guys do not see the option available in the power menu do the following:

  • Use the Windows key + X to open the Power User menu and then click Control Panel.
  • Tap on Power Options.
  • Then tap on System Settings.
  • Tap “Change settings that are currently unavailable”.
  • Under Shutdown, settings you have to check the Hibernate option.
  • Tap on the Save changes.

You can also turn off Wi-Fi when you put the computer to sleep: | disable windows hello

  • Use the Windows key + X to open the Power User menu and then click Control Panel.
  • Tap on System.
  • then tap Power & sleep.
  • You have to uncheck “On battery power, stay connected to Wi-Fi while asleep”.

Of course, you can store all of your work and shut down your Surface Book or Surface Pro 4 in order to save the most power.


Alright, That was all Folks! I hope you guys like this disable windows hello article and also find it helpful to you. Give us your feedback on it. Also if you guys have further queries and issues related to this article. Then let us know in the comments section below. We will get back to you shortly.

Have a Great Day!

Also See: How to Download Windows Virtual PC on Windows 10

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