We Can’t Sign You With This Credential Because Your Domain Isn’t Available – How To Fix It

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We can’t sign you with this credential

Our user-facing error message saying ‘We Can’t Sign You With This Credential Because Your Domain Isn’t Available’ that appears when they are trying to login to their Windows accounts. Because of this error users are unable to log in and use their PCs.

In our previous article, we discussed the Your credentials did not work error message. So just like this error, we’ll now review how to resolve this one ‘We Can’t Sign You With This Credential Because Your Domain Isn’t Available’.

We recommend you erase or remove the connected PCs from the list and then rejoin them. Other typical fixes include modifying a GPO for event log retention or booting the computer without connectivity.

Unfortunately, these fixes can’t work, and users still face the issue. Therefore, in this article, you’ll the best methods that could help you to resolve the issue.

TIP: Before proceeding, install or download Reimage. However, the security tool not only helps you to detect malware or viruses but can also erase broken registry entries and many other defects. So, scanning your computer with it will help you to check if no internal problems are causing this issue.

How To Fix ‘We Can’t Sign You With This Credential Because Your Domain Isn’t Available’:

Fix Issue

Follow the below methods to fix the  ‘We Can’t Sign You With This Credential…’ issue:

  • Erase protected users group
  • Create a new Windows profile
  • Make sure your DNS settings are correct
  • Try Security Policy Snap-in
  • Delete corrupted profile from registry editor

Erase protected users group to fix ‘We Can’t Sign You With This Credential…’ issue

Lots of users report the issue who tried to add another user to a protected user group in the active directory. To erase the user, please follow these instructions:

  • Click and hold Windows Key + R
  • When you view Run dialog, input in lusrmgr.msc and then tap OK
  • When lusrmgr window appears, tap on Users, then choose Protected User and right-tap to remove the desired account

If you still face the issue ‘We Can’t Sign You With This Credential…’ then dive down to the other method!

Create a new Windows profile

If you want to enter the PC, restart it in safe mode:

  • Initially, reboot your computer and when the start animation appears, hit Restart
  • Then, choose Troubleshoot and select Advanced Options
  • Select Startup Settings and hit F4 to enter Safe mode
  • Choose the Start button and select Settings again
  • Move to Accounts > Family & other people > Add someone else to this PC
  • Restart your computer and then check if it resolves the issue

If you still face the issue ‘We Can’t Sign You With This Credential…’ then dive down to the other method!

Ensure your DNS settings are correct

Well, correctly configure your DNS settings is very important.

  • Hit Win + R to open the Run window and input the command ncpa.cpl. Then hit Enter to open the Network connections window.
  • Right-tap on your network adapter choose Properties. You might want administrator permission for the same.
  • Then double-tap on Internet Protocol Version 4 to open the properties.
  • Shift the radio button to use the given DNS server address.
  • Input the following values:
    • Preferred DNS address: 8.8.8.8
    • Alternate DNS address  :8.8.4.4
  • Tap on OK to save the settings and then reboot the PC.

Security Policy Snap-in to fix ‘We Can’t Sign You With This Credential…’ issue

You can try to fix the issue after disabling local caching of logon information:

  • Hit Windows Key + R
  • Input secpol.msc into the Run dialog window
  • The hit Enter and open Security Policy Snap-in
  • Head over to Security Settings and find Local Policies
  • Then, tap on Security Options
  • From the right pane of the window. Then you need to find Interactive logon: Number of previous logons to cache (in case domain controller is not available)
  • Double-tap on this option, change the number of logons to 0, and then tap OK
  • Reboot your computer.

If you still face the issue ‘We Can’t Sign You With This Credential…’ then dive down to the other method!

Delete corrupted profile from registry editor

  • Look for regedit in the windows 10 search box and then open the registry editor.
  • 2. Before moving further, just take a proper backup of the Registry editor by moving to file > Export in the registry editor.
  • Now, head over to the following location in the registry editor.
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  • Then expand the profile list and search the key in the left menu having .bak at the last of the format (S-1-5-21-XXXX…XX), where xx….xx is any number.

There is another key with the same number without having a .bak extension at the end. Remove that.

Automatically Repair your Errors

We are trying to help you to find the best solutions to remove the errors. If you don’t wish to struggle with manual repair methods then try to use the automatic software.

VPN client

A VPN is an important tool when it comes to user security or privacy. Not only social media but also your government or ISP use cookies. Well, if you apply the most secure settings using your web browser, you can also be tracked through apps that are attached to the internet. So try to use Private Internet Access.

Backup Data Via Data Recovery Tools

Data recovery software is another best choice that can help you recover your files. When you remove a file, it remains on your PC whenever no new data is written on top of it. Data Recovery Pro is recovery software that looks for working copies of removed files within your hard drive. After using the tool, you can secure the loss of valuable docs, school work, personal photos, and other crucial files.

Conclusion:

So, these were some of the best solutions to fix the issue ‘We Can’t Sign You With This Credential…’ . I hope you successfully resolve the issue with the help of our content. If you have any query regarding this guide or any other solution to get rid of the threat then feel free and let us know below. If you know of any other alternative method to fix it then let us know below.

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